♬✞♥✿◕‿◕WELCOME TO OUR CUTE ONLINE & KAWAII STORE!◕‿◕♬✞♥✿

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F&Q

Please take your time to read these before purchase.

*The postage is free*

1.How long will it take to receive my order?

- Standard Shipping with Thailand post Airmail with tracking number of the package takes 30-40 business days to arrive.

- The clothes is not ready to ship, processing handmade time can take 1-10 days, but sometimes it can take even more because in some cases.

2.Do you accept orders placed outside of the US?

- Of course we do, we accept orders from any country.

3.What methods of payment do you accept

- We accepts the following forms of payment: PayPal, Credit Cards

4.Sizes are the same as Europe or USA?

- No, sizes are different, it is smaller than European or USA sizes, measurements in cm are written in the description of the product,

Please check the measurements before purchase.

5.How do I pay for my order? Is it secure?

Happy Monday checkout process is powered by"PayPal", the most trusted online payment solutions on the web. Because of this, Happy Monday has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

6.What if something is wrong with my order?

- If you have any problem with an order from our site, please contact the store directly.

7.CAN I CANCEL MY ORDER?

- Since we have really fast shipping, we cannot cancel orders after they are placed. Once your order hits our warehouse, it starts getting processed and then ships out to you!

8. I didn't receive an order confirmation or shipping confirmation. What should I do?

- First check My Account to see all your order status and tracking details. If you did not receive emails for your orders found in your account, please double check your email spam folder. 

To ensure you receive all your important e-mails from us, please add infohappymonday@gmail.com as a trusted website domain in your spam filter.


9. How do I view my order status?

- You can check the status of your recent order by visiting your Order Tracking.

10 . Why hasn't my package arrived yet?
- Delivery time of purchased items depend on your chosen shipping method. A tracking number will be assigned once your order is ready to ship. Check My Account to see all your order status' and tracking details, including expected delivery date.

11.Why was my item/order cancelled?

Your order could've been cancelled for the following reasons:

10.1 Item(s) became unavailable after your order was placed

10.2 Difficulty in processing your payment information

10.3 Inability to ship to the address provided

If you have questions or would like to place a new order please contact us.

12.Do you offer Saturday-Sunday delivery?
- No, Only Monday-Friday.

13. Can I combine more than one promotion or coupon in the same order?
- We want you to have the best promotions for your order, however not all promotions/coupons are combinable. Once you have finished adding your sexy steals to your cart, redeem any additional promotions or coupon codes you have. We will automatically calculate the best price for your order.

14.What should I do if I think my package is lost?
- We are not responsible for lost or stolen packages. However if your tracking number shows delivery, here are some tips:

If delivery was by UPSP, contact your local Post Office to ask for carrier assistance where the package may have been left

Ask family, neighbors or property managers if the package was left with them

Check porches and doorways

If you are still unable to locate your package, please contact customer service immediately for additional next steps.

15. Do your stores carry all the items found on your website?

- We offer a wide selection in all our stores, however not all stores may have the products found on the website available. Please note: popular items can sell out quickly on the website and aren't always guaranteed to be in stock.

16. Do you offer gift cards?
- Yes, Happy Monday Gift Cards can be used online at happymondaystore.com or at any Charlotte Russe store. They ship via ground, where applicable, and usually arrive within 5-7 business days of the original purchase date. Give the gift of glam—it never disappoints! 

17. Do you offer gift wrapping?
- Most items can be gift wrapped for FREE! for the order over $50*

18. How do I add gift wrap to my order?
- During checkout, Note at "Please leave special instructions below box"
- Note detail which item(s) you want gift wrapped.

10. I'M A BLOGGER AND I WANT TO WORK WITH YOU. WHAT CAN I DO?

- Shoot us an email at infohappymonday@gmail.com

12.I WANNA MODEL FOR HAPPY MONDAY

- If you're a model with a kawaii portfolio and live around Bangkok (or can travel here), send us a link to your portfolio. But for real, serious inquiries only!

*Prices listed on the website are in US dollars and will be charged in US dollars for all orders placed.*






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